I work in hair care product sales in the Middle East as the exclusive representative of an American company. Quite unexpectedly, my US visa was cancelled. I was beside myself because if I cannot travel to the US, it would greatly impinge my ability to understand the product and make sales. Craig responded immediately, did research and worked his contacts at the US Department of State and Homeland Security. He arranged for me to have an interview at the Consular Section right away that allowed me to explain the situation, and document my travel. It turned out that there was a name mismatch in the databases and I was confused with another person. I now have a ten-year US visa and am able to travel back and forth with ease. I believe it helps in situations like mine to have a former State consular officer in your corner.
